Terms of Use

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Last update: 04 May 2025

Eligibility

To use our services, you must:

Be at least 18 years of age or the age of majority in your jurisdiction.
Have the legal capacity to enter into a binding agreement.

Services Provided

Our Business Terms⁠ govern use of “I Say Goodbye” (isaygoodbye.com), trading as Connected People Applications, all our additional services for businesses and deployments.

Our Privacy Policy⁠ explains how we collect and use personal information. Although it does not form part of these Terms, it is an important document that you should read. We do not hold any personal bank details on our systems for “I Say Goodbye” (isaygoodbye.com), trading as Connected People Applications.

We provide online services through our website at “I Say Goodbye” (isaygoodbye.com), trading as Connected People Applications.

We reserve the right to update, enhance, or make changes to specific features or functionality of the service from time to time to improve performance, address technical requirements, or respond to user needs. Such changes may be made with or without prior notice, although the core service will remain available unless otherwise required by law or unforeseen circumstances.

User Accounts

You are required to create an account to use the base features of ‘“I Say Goodbye” (isaygoodbye.com), trading as Connected People Applications. You are responsible for:

Maintaining the confidentiality of your login credentials.
All activity under your account.
You agree to provide accurate and up-to-date information.

Please note that ‘I Say Goodbye.com’ (trading as Connected People Applications), does NOT have access to any passwords or uploaded media. All data is encrypted and is not visible to our personal. If you lose your password, you must use the ‘Forgot password” link to reset your password.

Your Contacts

You must at all times not share who you have nominated to any other contact in your list of contacts for privacy, although is at your discretion.

Fees and Payments

“isaygoodbye.com” is free for the base use of the system. You agree to pay for any additional service that you personally select to use, all applicable costs are outlined on the Site. All prices are in Australian Dollars (AUD) and include GST unless otherwise stated. Please contact us via out contact form, if you have any questions or access the related information on our website.

User Conduct

You agree not to:

Use our service for any unlawful purpose.
Violate any Australian law or regulation, or worldwide based on that specific locations set laws and regulation.
Transmit harmful code or disrupt service functionality
Infringe intellectual property rights of others.

Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, and software, is owned or licensed by “I Say Goodbye” (isaygoodbye.com), trading as Connected People Applications. You may not reproduce, distribute, or create derivative works without our prior written permission.

Storage

All data created, uploaded or adjusted on “I Say Goodbye” (isaygoodbye.com), trading as Connected People Applications, is stored by Amazon AWS. AWS is responsible for the security once the data is stored on that system. “I Say Goodbye” (isaygoodbye.com), trading as Connected People Applications are not liable for any data that is not directly kept on “I Say Goodbye” (isaygoodbye.com), trading as Connected People Applications. We value the data on our system and strongly advise that we take this seriously, maintaining the highest encryption methods available at any one time. No data is directly visible to anyone.

Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the content or privacy practices of these sites.

Limitation of Liability

To the extent permitted by law (including the Australian Consumer Law), we are not liable for any loss, damage, or expense, whether direct or indirect, resulting from your use of our service. You must be certain at all times

Consumer Guarantees

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Competition and Consumer Act 2010 (Cth) or similar legislation.

Termination

We may suspend or terminate your access if you breach these Terms. You may terminate your account at any time, either by contacting us or directly deleting your account yourself.

Please note: that if you delete your account all data stored WILL be lost forever and is not recoverable. Please be certain that you have downloaded any data (documents video etc.) that you may wish to keep, prior to deleting your account on “I Say Goodbye” (isaygoodbye.com), trading as Connected People Applications.

Privacy

Your use of the Site is also subject to our Privacy Policy. which outlines how we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth). Other locations (countries) are specific to their laws and “I Say Goodbye” (isaygoodbye.com), trading as Connected People Applications, have set these guidelines with no exemptions.

Changes to Terms

We reserve the right to modify these Terms at any time. Updated terms will be posted on the Site with the "Effective Date" revised accordingly. Continued use of the service indicates acceptance of the changes.

Governing Law

These Terms are governed by the laws of New South Wales, Australia (or your relevant state), and you submit to the non-exclusive jurisdiction of its courts. For other countries, please follow their related legalities at all times.

Service Availability and Uptime

We strive to provide a reliable and uninterrupted service. However, due to the nature of technology and unforeseen events, we cannot guarantee that our service will be free from interruptions or downtime. We will make reasonable efforts to maintain the availability of the service, including:

Performing regular maintenance and updates,
Addressing any issues as promptly as possible,
Providing notice of any scheduled downtime where feasible.
Our Service may contain links to third-party websites or services that are not owned or controlled by “I Say Goodbye” (isaygoodbye.com), trading as Connected People Applications, therefore are not our sole responsibility if an interruption to service is apparent.

Uptime Guarantee

While we aim to maintain high service availability, we do not offer a specific uptime guarantee (unless agreed otherwise). We will notify users of planned outages and provide ongoing updates in the event of unexpected service disruptions.

Force Majeure

We will not be liable for any failure or delay in providing the service if such failure is caused by circumstances beyond our reasonable control, including but not limited to, acts of God, natural disasters, pandemics, or internet service disruptions.

Contact Us

If you have any questions about these Terms, please contact us at:

Connected People Application
Email: admin@connectedpeapleapplications.com.au
Address: Bellavista, NSW 2153, Australia.

Data Storage and Security

We may store data provided by you or generated through your use of our services in a variety of formats, including but not limited to text, images, documents, and metadata. This data may be stored on servers located within Australia or in overseas jurisdictions through third-party service providers (e.g., cloud storage platforms).

We take reasonable steps to:

Ensure the security of your data against unauthorised access, alteration, or disclosure,
Comply with applicable Australian data protection laws, including the Privacy Act 1988 (Cth),
Retain your data only for as long as necessary to fulfil the purposes for which it was collected and stored, unless a longer retention period is required by law.

You acknowledge that no method of electronic storage is completely secure, and we cannot guarantee absolute security of any data stored or transmitted.

How We Store and Protect Your Information

We are committed to ensuring that your personal information is secure. In accordance with the Privacy Act 1988 (Cth), we take reasonable steps to protect the information we collect from misuse, interference, loss, unauthorised access, modification, or disclosure.

Storage of Data

Your data may be stored in multiple formats, including text, images, documents, metadata, and other digital formats, depending on the nature of our services. Please note that all data stored on “I Say Goodbye” (isaygoodbye.com), trading as Connected People Applications. is encrypted to the highest current available methods of encryption at all times.

This data may be stored:

On secure servers managed by us or our third-party service providers,
In data centres located in Australia or overseas (where appropriate safeguards are in place),
In cloud-based systems, backups, or secure archives.

Data Security Measures

We implement a range of administrative, technical, and physical safeguards to protect your information. These may include:

Encryption of data during transmission and at rest,

🔐 Access Controls and Authentication Procedures (Terms and Conditions Clause)

1. User Account Responsibilities

Users are responsible for maintaining the confidentiality of their account credentials (username and password).
Users must notify [Company Name] immediately of any unauthorized use or suspected breach of their account.
Users agree not to share their login credentials with any third party.

2. Account Creation and Verification

Access to certain services requires the creation of a registered user account.
Users may be required to verify their identity via email, SMS, Mobile App or other verification methods during sign-up or login.
“I Say Goodbye” (isaygoodbye.com), trading as Connected People Applications, reserves the right to deny account creation or terminate accounts that fail identity verification requirements.

3. Authentication Requirements

‘I say goodbye’ uses industry-standard authentication procedures, including (where applicable):
Password complexity requirements (e.g., minimum length, use of symbols and numbers)
Two-Factor Authentication (2FA) via email, SMS, Mobile App or authenticator apps
OAuth or Single Sign-On (SSO) integrations with supported providers
Access to services is role-based and determined by the permissions granted to each user role (e.g., admin, user, guest).
Users may only access features and data appropriate to their role or subscription level.
Attempts to bypass access controls or gain unauthorised access will result in immediate termination and possible legal action.

4. Access Control and Restrictions

Access to services is role-based and determined by the permissions granted to each user role (e.g., admin, user, guest).
Users may only access features and data appropriate to their role or subscription level.
Attempts to bypass access controls or gain unauthorised access will result in immediate termination and possible legal action.

5. Security Monitoring and Enforcement

“I Say Goodbye” (isaygoodbye.com), trading as Connected People Applications, monitors account activity for suspicious behaviour and reserves the right to suspend or terminate accounts involved in and not limited to:
Brute force attacks or repeated failed login attempts.
Unusual geographic or IP-based access anomalies.
Use of automated tools or scripts not explicitly permitted.
All user data transmitted during login and authentication processes is encrypted using industry-standard protocols (e.g., TLS/SSL).
Passwords are stored using secure hashing algorithms (e.g., bcrypt, Argon2).

6. Data Protection and Encryption

All user data transmitted during login and authentication processes is encrypted using industry-standard protocols (e.g., TLS/SSL).
Passwords are stored using secure hashing algorithms (e.g., bcrypt, Argon2).

7. Changes to Authentication Practices

“I Say Goodbye” (isaygoodbye.com), trading as Connected People Applications, may update authentication and access control mechanisms from time to time to maintain security.
Continued use of the service constitutes acceptance of any such changes.

Regular monitoring and auditing of system access and activity.

To ensure the integrity, security, and appropriate use of our digital services, we reserve the right to regularly monitor and audit all system access and user activity on our platform. This includes, but is not limited to, monitoring login attempts, session durations, data access patterns, and actions taken within user accounts.

Such monitoring is conducted to:

Detect and prevent unauthorised access or malicious activity;
Ensure compliance with our Terms and Conditions and other applicable policies;
Maintain system performance and availability;
Meet legal, regulatory, and contractual obligations.

All users acknowledge and agree that their use of “I Say Goodbye” (isaygoodbye.com), trading as Connected People Applications. and related services may be subject to such monitoring and that this may include the recording and retention of access logs and activity records for a reasonable period.

We may employ automated tools and manual reviews for auditing purposes. Any findings from such audits may result in actions including, but not limited to, warning notices, suspension or termination of access, and reporting to appropriate authorities when required by law.

By using our services at “I Say Goodbye” (isaygoodbye.com), trading as Connected People Applications, you consent to this monitoring and understand that it is a necessary component of maintaining a secure and compliant digital environment.

Data Retention

We retain your personal information only for as long as necessary:

To fulfil the purposes for which it was collected,
To comply with legal, regulatory, or accounting requirements,
To resolve disputes or enforce our agreements.

Once your information is no longer required, we will take reasonable steps to destroy or de-identify it.

International Data Transfers

If we transfer personal information outside Australia, we will ensure that appropriate data protection and privacy safeguards are in place and that such transfers comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

“I Say Goodbye” (isaygoodbye.com), trading as Connected People Applications, does not currently transfer any personal information outside Australia. Where we operate or provide services in other jurisdictions, we adhere to the data protection and privacy laws applicable in those countries.

“I Say Goodbye” (isaygoodbye.com), trading as Connected People Applications, take data protection and privacy compliance extremely seriously and do not permit any practices that fail to meet our legal or ethical standards. Should international transfers occur in the future, we will implement appropriate legal and technical safeguards to ensure the ongoing protection of personal information.